Effective Date: April 8, 2015.
Use of the Site
Description of Service
The Art Cocoon is providing Member with access to buy artwork. Each Member must provide: all equipment necessary for his or her own Internet connection and provide for Member’s access to the Internet, and pay any fees related to such connection.
Rules and Limits on and Modifications to the Site
We reserve the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, information, products, data, text, music, sound, photographs, graphics, video, messages or other materials ("Content"), features and/or hours of availability, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.
Violations of system or network security may result in civil or criminal liability. We will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting the user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, the following: Accessing data not intended for you or logging into a server or account which you are not authorized to access;Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus, worm, Trojan Horse or other harmful code to the Site, overloading, "flooding", "mailbombing" or "crashing"; or sending unsolicited e-mail, including promotions and/or advertising of products or services, or Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
The Art Cocoon retains the right, at our sole discretion, to terminate any accounts involved with botnets and related activities. If any hostnames are used as command and control points for botnets, The Art Cocoon reserves the right to direct the involved hostnames to a honeypot, loopback address, logging facility, or any other destination at The Art Cocoon’s discretion.
We do not represent that Materials on the Site are appropriate or available for use in your location. You choose to access the Site from your location in your own initiative, and you are responsible for compliance with the local laws of your location, if and to the extent local laws are applicable. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site. Without limiting the generality of the foregoing, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.
As between you and The Art Cocoon (or other company whose marks appear on the Site), The Art Cocoon (or the respective company) is the owner and/or authorized user of any trademark, registered trademark and/or service mark appearing on the Site, and is the copyright owner or licensee of the Content and/or information on the Site, unless otherwise indicated.
Except as otherwise provided herein, use of the Site does not grant you a license to any Content, features or materials you may access on the Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such Content, features or materials, in whole or in part. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us. You may not download or save a copy of any of the Content or screens for any purpose except as otherwise provided by The Art Cocoon. If you make use of the Site, other that as provided herein, in doing so you may violate copyright and other laws of the United Arab Emirates, and other countries applicable laws and may be subject to liability for such unauthorized use. We do not grant any license or other authorization to any user of our trademarks, registered trademarks, service marks, other copyrightable material or any other intellectual property by including them on the Site. The information on the Site including, without limitation, all site design, text, graphics, interfaces, and the selection and arrangements is protected by law including copyright law. Product names, logos, designs, titles, graphics, words or phrases may be protected under law as the trademarks, service marks or trade names of Cocoon LLC, or other entities. Such trademarks, service marks and trade names may be registered in the United Arab Emirates and internationally. Without our prior written permission, you agree not to display or use our trademarks, service marks, trade names, other copyrightable material or any other intellectual property in any manner.
Links from and to the Site
You may be able to link to third party websites ("Linked Sites") from the Site. Linked Sites are not, however, reviewed, controlled or examined by us in any way and we are not responsible for the content, availability, advertising, products, information or use of user information or other materials of any such Linked Sites, or any additional links contained therein. Links to such websites or resources do not imply any endorsement by The Art Cocoon of such websites or resources or the content, products, or services available from such websites or resources. It is your sole responsibility to comply with the appropriate terms of service of the Linked Sites as well as with any other obligation under copyright, secrecy, defamation, decency, privacy, security and export laws related to the use of such Linked Sites and any content contained thereon. In no event shall we be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed through these Linked Sites. You should direct any concerns to that site's administrator or Webmaster. We reserve the exclusive right, at its sole discretion, to add, change, decline or remove, without notice, any feature or link to any of the Linked Sites from the Site and/or introduce different features or links to different users. Permission must be granted by us for any type of link to the Site. To seek our permission, you may write to us using the Contact us form found here. We reserve the right, however, to deny any request or rescind any permission granted by us to link through such other type of link, and to require termination of any such link to the Site, at our discretion at any time.
You agree to defend, indemnify and hold Cocoon LLC, its directors, officers, employees, agents, vendors, partners, contractors, galleries, artists, institutions, distributers, representatives and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from, related to or in connection with your use of the Site, your violation of any law, your violation of the Terms or the posting or transmission of any User Content, or materials on or through the Site by you, including, but not limited to, any third party claim that any information or materials you provide infringes any third party proprietary right. You agree to cooperate as fully as reasonably required in the defence of any claim. Your indemnification obligation will survive the termination of these Terms and your use of the Site.
Disclaimer of warranties
YOU UNDERSTAND AND AGREE THAT:THE SITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, FUNCTION, MATERIALS AND SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. COMPANY DOES NOT WARRANT THAT THE SITE OR THE FUNCTION, CONTENT OR SERVICES MADE AVAILABLE THEREBY WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. THE ART COCOON MAKES NO WARRANTY THAT THE SITE WILL MEET USERS' EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IF YOU ARE NOT SATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO NOT CONTINUE USING THE SITE.ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
Limitation of liability
IN NO EVENT SHALL THE ART COCOON BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL, DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF THE ART COCOON HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. WITHOUT LIMITING THE FOREGOING, IN NO EVENT SHALL THE ART COCOON OR ITS RESPECTIVE OFFICERS DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DIVISIONS, DISTRIBUTORS, SUPPLIERS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE HAVE ANY LIABILITY FOR ANY DAMAGES OR LOSSES ARISING OUT OF OR OTHERWISE INCURRED IN CONNECTION WITH THE LOSS OF ANY DATA OR INFORMATION CONTAINED IN YOUR ACCOUNT OR OTHERWISE STORED BY OR ON BEHALF THE ART COCOON. YOU HEREBY ACKNOWLEDGE THAT THE PRECEDING PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THE SITE.
Jurisdiction and acceptance of these terms and conditions
The formation, existence, construction, performance, validity in all aspects whatsoever of these Terms or of any term of these Terms or any dispute in relation to the materials contained in this website shall be governed by UAE law. The UAE courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms or use of this website.
The Site shall provide notices of changes to the Terms or other matters by displaying notices or links on the Site.
Consent to Processing
The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images and the depiction of Products with accessories, e.g. frames may be used for illustrative purposes only. You are advised to check that the Product you would like to purchase includes such accessories or not before placing the order. The packaging of the Products may vary from that shown on images on our site. All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
For business customer
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products. These Terms and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of the us which is not set out in these Terms or any document expressly referred to in them.
The Art Cocoon and its partners strive for complete accuracy in description and pricing of the products on the Site. However, due to the nature of the internet, occasional glitches, service interruptions or mistakes may cause inaccuracies to appear on the Site. The Art Cocoon has the right to void any purchases that display an inaccurate price. If the displayed price is higher than the actual price, you may be refunded the overcharge. If the displayed price is less than the actual price, The Art Cocoon will void the purchase and attempt to contact you via either phone or email to inquire if you would like the item for the correct price. You acknowledge that temporary interruptions in the availability of the Site may occur from time to time as normal events. Also, we may decide to cease making available the Site or any portion of the Site at any time and for any reason. Under no circumstances will The Art Cocoon or its suppliers be held liable for any damages due to such interruptions or lack of availability.
How the contract is formed between you and the supplier (Artist)
This clause applies only on the Original Artwork products. For questions regarding placing an order on our site, please see our FAQs section here. The order process allows you to check and amend any errors before submitting your order to the artist (“Supplier”). Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order on behalf of the Supplier. Your order will be accepted by the Supplier or by us, when we will send you, on behalf of the Supplier, a confirmation e-mail that confirms that the Products have been dispatched (“Order Confirmation”). The Contract between the Supplier and you will only be formed when we send you the Order Confirmation. If the Supplier is unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to under clause ‘The Products’, you will be informed of this by e-mail and your order will not be processed. If you have already paid for the Products, the full amount will be returned to you as soon as possible.
How the contract is formed between you and us
This clause applies only on the Limited Edition Prints products. For the steps you need to take to place an order on our site, please see our FAQs section here. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.
Your order will be fulfilled as soon as reasonable, unless there is an Event Outside Control. We will provide you with a tracking number once the Products have been shipped. If we are unable to fulfil the delivery because of an Event Outside Control, we will contact you. Delivery will be completed when the Products are delivered to the address you gave us. The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
Risk of Loss
The items purchased from our Site are shipped by a third-party carrier pursuant to a shipment contract. As a result, risk of loss and title for such items may pass to you upon our delivery to the carrier.
These terms and conditions are applicable to you upon your accessing the Site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be modified or terminated by The Art Cocoon without notice at any time for any reason. The provisions relating to Copyrights and Trademarks, Disclaimer, Claims, Limitation of Liability, Indemnification, Applicable Laws, Arbitration and General, shall survive any termination.
You acknowledge that there are restrictions on some Products for certain International Delivery Destinations and when ordering Products from our site for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You acknowledge that we have no control over these charges and we cannot predict their amount. You agree that you shall be responsible for payment of any such import duties and taxes. You acknowledge that is your responsibility to contact your local customs office for further information before placing your order. You agree to comply with all applicable laws and regulations of the country for which the Products are destined. We shall not be liable or responsible if you break any such law. If you wish to have a Product delivered to a country that currently we do not ship to, please contact: firstname.lastname@example.org (International Delivery Destinations).
To contact us with any questions in connection with this Agreement or the Site, or if you have any general queries, or you want just to say hi! please visit our ‘Contact Us’ page or email us at: email@example.com.
Effective Date: April 8, 2015.
Personal Information You Provide Us
Information Collected Automatically
Server Statistics: Like many Web sites, we automatically collect general statistics about our Website traffic and store it in log files in order to track usage and user trends on our Website. This information includes hits to our server, browser type, Internet service provider (ISP), page views, navigational patterns, operating system, date/time stamp, clickstream data and the numbers and frequency of visitors to our Website. We use this information, which does not identify individual users, to analyse trends, to administer the Website, to track users' movements around the Website so that we can communicate with our users in the most effective manner and provide them the most useful and desired features, functionality, products and services. In connection with this analysis, The Art Cocoon also uses devices called "web beacons" to help us identify when emails sent to you from us have been received and read. We may collect information about your computer, laptop or mobile media device which may include, but is not limited to, your IP address, operating system and browser type, for system administration, to develop the Site and to report aggregate information to our advertisers. This is also in order to prevent the introduction of viruses and hackers into the Website. When we collect this usage data, we typically only use this data in aggregate form, and not in a manner that would identify you personally. When IP addresses are tied to personally identifiable information it is to offer customers the best user experience possible. For example, this aggregate data tells us how often customers use parts of the Website, so that we can make the Website appealing to as many customers as possible. We may also provide this data in aggregate form to partners, Artists and Institutions so that they can understand how often users are seeing their pages and buying their products on our Website. We never disclose aggregate information to a partner in a manner that would identify you personally.
We may receive a confirmation when you open an email from us. This confirmation helps us make emails more interesting and improve our service. If you do not want to receive email or other mail from us, simply click on “Unsubscribe me from this list” at the bottom of any newsletter.
How We Use Your Information
We neither rent nor sell your Personal Information to anyone. We share your Personal Information in personally identifiable form only as described below and for the mentioned purposes.
To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.
To improve our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Website feature: To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails: The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. The Art Cocoon sometimes runs competitions with partners and competition entries may require you to provide an email address. These email addresses may be shared with the partner running the competition. In such cases, this is clearly stated in the terms of the promotion. We have no responsibility for subsequent use or distribution of email addresses by our partners. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Website.
Promotional Offers: We may send offers to certain users on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please send us an email at firstname.lastname@example.org.
Communication about the Website: As part of the Website and Services, you may receive communications from us, whether by email or other means. We and our agents may send you email, contact you, or engage you in other communication that we or they determine relate to your use of the Website.
Agents: We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
Business Transfers: We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information would be one of the assets transferred to or acquired by a third party.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website.
Consent to Processing and Storage
We endeavour to protect the privacy of your Personal Information that we hold in our records, but we cannot guarantee complete security as the transmission of information via the internet is never completely secure. Although we will do our best to protect your personal data and use industry standard procedures and security features to try to prevent any unauthorised access by a third party, we cannot guarantee the security of your data transmitted to our Website. You accept that transmission of your personal data is done at your own risk.
All information you provide to us may be stored on our servers or the servers of a third party in which case you consent to the transfer, storing or processing of such data by third parties which may be situated outside the Economic European Area ("EEA").
You understand and grant consent to the collection, maintenance, processing and transfer of such information outside the European Economic Area (“EEA”). If you do not consent to the collection, maintenance, processing and transfer of such information to other countries and territories outside the EEA, then you must not use the Site as a registered user and you accept that many features may therefore be unavailable to you.
Your Personal Information may be processed by us in the country where it was collected as well as other countries, including the United States, where laws regarding data protection may be less stringent than the laws in your country. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Access and Security
If you are a registered user of this Website, you are responsible for maintaining the confidentiality of your account and password. If you use this Website, you are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.
We may offer links to the sites of other companies but we are not responsible for the privacy practices of any third parties or the content of linked sites, nor are we responsible for how these other companies collect, use, disclose or secure the information you provide them. If you choose to access a third party site linked to or from our Website, you do so at your own risk. We do encourage you to read the applicable privacy policies and terms and conditions of such parties or sites.
Collecting Information from Children
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Website from those we actually know are under 18, and no part of our Website is structured to attract anyone under 18 years old. If you are under the age of 18, you are not authorized to use this Website so please do not submit any information to us.
Your acceptance of These Terms
What are cookies?
Cookies are text files containing small amounts of data which are downloaded to your device when you visit a website.
We use these to distinguish you from other users and monitor how you use this website so that we can make improvements. Cookies are also used to give you the best user experience, for example by remembering your login details so that you do not have to enter them each time.
Some cookies are placed on your device by third parties we integrate with. These are used to monitor how you use these services and also to target relevant advertising to you when you visit other websites.
These third parties are:
bitly.com - We use this to better understand content consumption on the website
Google Analytics - We use this to monitor anonymous user performance of this website
Google DFP - We use this to serve targeted ads on the website
Facebook - We use this to monitor anonymous user performance of this website.
The different types of Cookies we use
Strictly necessary cookies
Are essential in order to enable you to move around this Website and use its features, such as accessing secured areas. Without these cookies services you have asked for cannot be provided.
Collect information about how visitors use a website. These allow us to recognize and count the number of visits to the site and to see how you move around the site when using it, i.e. which pages you go to most often, and if you get error messages from web pages. These cookies do not collect information that identify individuals. All information these cookies collect is aggregated and therefore anonymous; it is only used to improve how the website works.
Allow the website to remember choices you make (such as a username), to improve your experience. The information collected may be anonymized and these cookies cannot track your browsing activity on other websites.
Collect information about your browsing habits. They record your visit to our website, the pages you have visited and the links you have followed in order to make advertising relevant to you and your interests.
How to opt-out of cookies
If you would like to find out more information about cookies and your rights to control their use, please visit http://www.allaboutcookies.org or http://www.youronlinechoices.com
Most web browsers allow some control of most cookies through the browser settings. Links to information for the main browsers are set out below:
Please note that deleting all cookies, including essential cookies, may prevent you from accessing certain parts of this website and/or may affect your user experience.
Specific cookie settings
In some instances, you are able to control cookies at an individual level.
Links to information for the third-party cookies we integrate with are set out below:
Bitly.com - To opt out please click here
Google DFP - To opt out please click here
Google Analytics - To opt out of being tracked by Google Analytics across all websites (not just this one) click here
Facebook - to opt out please click here and follow the instructions
If for any reason you are not satisfied with your artwork purchase, you may request for refund within 14 days of receiving your order and get a full refund. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. If you do decide to return your purchased artwork, our return process is easy. Please follow these steps:
1. Send us an email to email@example.com with your order number and your details.
2. We will need to verify if your request it's eligible, and we’ll send you an approval email for you to proceed with the shipment of the returned artwork. You will have three (3) days from the day we notify you to ship the artwork through a traceable method.
3. You will be responsible for the packaging, shipping using a traceable method and insurance fees. The artwork should be packed in its' original tube or box, along with any accompanied papers such as the Certificate of Authenticity. Make a note when you first receive your order, to open the package carefully making sure you can reuse it. If you’ve already disposed of the original packaging, you’ll be responsible for purchasing packaging materials to send the artwork back safely to the artist. You can request to send you our Packaging Guidelines instructions to help you.
4. Email us all the shipping details including the tracking number to firstname.lastname@example.org.
5. We will issue an approval for the refund, only after the artwork is safely received in good condition by the Artist, along with all the accompanied papers initially sent e.g. the Certificate of Authenticity. The refund will take maximum ten (10) working days counting from the day the artwork is received safely and confirmed by the artist. The amount owed will be refunded to the original source of payment in the same currency (minus shipping costs and international customs fees, if any may apply).
The Art Cocoon is not responsible for undelivered returns.
Additional shipping fees may apply for international returns. Please note that these fees may possibly be avoided if you inform the courier that the item is a return—though we can’t guarantee this.
When do artworks not qualify for refund?
You are NOT eligible for a refund in the cases where:
1. The 14-day return period has passed without notifying us your intention to return the artwork.
Note: The 14-day return period starts from the day you receive the artwork.
2. If you do not ship the artwork within 3 days of receiving our return approval email.
3. If the item is commissioned and a customized order.
4. If the item is a final sale.
5. If the artwork is delivered
Artworks that are not eligible for return
1. Artworks stated as final sale
2. Commissioned artworks
3. Artworks altered as per the request of the client or special orders
4. Photographs and limited edition prints that are returned wrinkled, dented, or smudged due to mishandling
5. Artworks returned in not good or their original condition
6. Artworks returned without their Certificate of Authenticity
7. Artworks identified as not refundable
For Damaged Artworks
In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to email@example.com. A representative of ours will get back to you within three (3) business days on how to proceed with the case. If the courier agent is held responsible a refund of the artwork’s sale price will be issued to the same account the purchase was paid by. If the item is damaged in transit, we will cover the cost of postage.
If you have any questions or suggestions regarding any of our Policies, please send us a message to firstname.lastname@example.org.